Your Guide to Superior Hospitality
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About Us
Front of the House Servers Guide (FOTH) specializes in revolutionizing the hospitality industry's service quality. We're dedicated to providing meticulously crafted training programs and resources, empowering businesses to set new standards in customer experiences. Our commitment lies in transforming frontline staff into adept team leaders, ensuring consistent and unparalleled service delivery across diverse sectors within the hospitality industry.
Our Mission
At FOTH, our vision is to revolutionize the hospitality industry by empowering businesses with cutting-edge training programs and resources. We strive to be the leading catalyst for elevating service quality and setting industry standards for exceptional customer experiences.
Key Statistics
These statistics emphasize the significance of investing in customer service and hospitality management training to improve customer satisfaction, employee retention, and overall business performance in the Washington D.C. area and surrounding regions.
01.
According to a recent study, 75% of customers are willing to spend more with a company that provides excellent customer service.​
02.
The hospitality industry has one of the highest employee turnover rates, with an average of approximately 72.6% in the U.S. This highlights the need for training to retain skilled staff.
03.
Increased customer retention through exceptional service can lead to a revenue increase of 25% to 95%
04.
On average, companies spend about $1,208 per employee on training each year.
05.
Over 90% of customers who have a bad experience won't return to the same establishment.
Choose Excellence: Your Path to Unforgettable Hospitality
At Front of the House Servers Guide, we stand out as your ideal partner for comprehensive customer service and leadership management training. Our team is led by a certified educator with over a decade of hands-on experience in the field. We offer both virtual and in-person training solutions, ensuring flexibility and accessibility. What sets us apart is our unwavering commitment to providing ongoing management support on-site, bridging the gap between knowledge and practical application. Additionally, our certifications in ServSafe, Food Protection, and Project Management Professional are your assurance of industry-specific expertise. With our dedicated team and tailored training programs, Front of the House Servers Guide is not just your choice – it's the best choice for transforming your professionals into customer-centric experts. Choose excellence; choose us.
